Refund & Cancellation Policy

Last updated: August 26, 2025

Overview

At CIM-EDGE, we are committed to providing our clients with high-quality educational content, software (Expert Advisors), and community access. Due to the digital nature of our products and the immediate access to proprietary information, strategies, and software, our refund and cancellation policy is as follows.

Digital Products and Subscriptions

All sales of digital products, including but not limited to our Expert Advisors (EAs), Backtest Manager, educational courses, and access to our private community, are final. We do not offer refunds once a purchase is completed and the product has been delivered or access has been granted.

This is because our products are digital goods and are delivered instantly. Once you receive access to the software or information, it cannot be "returned." We encourage you to review all information about our products and ask any questions you may have before making a purchase.

Subscription Cancellations

We offer monthly, quarterly, and yearly subscription plans. You are free to cancel your subscription at any time. Here’s how cancellations are handled:

• When you cancel a subscription, you will retain access to all features and the community until the end of your current billing period.
• For example, if you are on a monthly plan and you cancel 10 days into the month, you will continue to have access for the remaining 20 days of that billing cycle. You will not be charged for the subsequent month.
• No partial refunds will be issued for the remaining time in the current billing period upon cancellation.
• You can manage or cancel your subscription through your account dashboard or by contacting our support team at support@cim-edge.com.

Special Circumstances & Disputes

In rare cases of technical issues where you are unable to access the product you purchased, please contact our support team within 7 days of purchase. We will work diligently to resolve the issue. If we are unable to provide you with the access you purchased due to a fault on our end, a refund may be considered on a case-by-case basis.

Free Pass Offer

Our "2 Month FREE PASS" offer, which is unlocked by funding an account with a partner broker, is a promotional offer and is not eligible for any monetary refund or cash equivalent. It provides full access for the specified period as a bonus for using our partner's services.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please do not hesitate to contact us before making a purchase. You can reach us via our Contact Page or by emailing us directly at support@cim-edge.com.